Returns & Exchanges
At Kenaz Perfumes, we want you to be completely satisfied with your signature scent. If you are not happy with your purchase, we offer a 30-day return window for unopened and unused fragrance bottles.
Initiate Your Request
Contact our concierge team at [email protected] within 30 days of delivery with your order number and reason for return.
Prepare the Package
Carefully pack the unused perfume in its original luxury packaging and shipping box to ensure it remains protected during transit.
Ship the Item
Affix the prepaid shipping label provided by our team and drop the package off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing