Frequently Asked Questions
Everything you need to know about your Kenaz Perfumes experience.
Are the fragrances at Kenaz Perfumes authentic?
Yes, all our perfumes are 100% authentic and sourced directly from authorized distributors or the brand houses themselves. We take pride in offering only genuine, high-quality luxury scents.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing and your specific location.
Can I return a perfume if I don't like the scent?
We accept returns on unopened and sealed products within 30 days of purchase. Due to hygiene and safety standards, we cannot accept returns for bottles that have been sprayed or removed from their original cellophane wrap.
How should I store my perfumes to ensure they last?
To preserve the integrity of the fragrance, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom drawer rather than a bathroom.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options available at checkout.
Do you offer samples or discovery sets?
Yes, we offer a curated selection of discovery sets and individual 2ml samples for many of our signature scents, allowing you to experience the fragrance on your skin before committing to a full-sized bottle.